Before you Create a Ticket

Please review our troubleshooting guides and Tip Sheets below before submitting a ticket. If you require further assistance, please create a ticket and a Comu Networks Support Technician will be happy to assist you.

If you are experiencing slow speeds, please submit ping and speed test results with your ticket by attaching a screenshot of the results to the webform on the “Report a problem” page.
  • To do a speed test, visit this link and press “Go”.
  • To do a ping test, please refer to the guides attached below.

Submitting these results with your ticket will allow us to speed up the troubleshooting process.

If you are still experiencing network issues after reviewing the appropriate troubleshooting guides, please create a ticket by:

Microsoft Office Tip Sheets

Outlook Tips
Outlook for Windows
Outlook for Android
Outlook for IOS
Microsoft Word Tips
Microsoft Excel Tips
Microsoft PowerPoint Tips
Microsoft Teams Tips
Microsoft SharePoint Tips
Microsoft OneDrive Tips
Microsoft OneNote Tips

General Troubleshooting Guides

Troubleshooting Guide
Ping Test (Windows)
Ping Test (Mac)

Cyber Security Tips

Beware of Phishing:

  • Email Caution: Be cautious with unsolicited emails, especially if they request personal or financial information.
    Check Sender: Verify the legitimacy of the sender before clicking on links or downloading attachments.
    Think Before You Click: Think twice before clicking on links or downloading attachments, especially if the email seems suspicious or unusual.

Use Strong, Unique Passwords:

  • Password Strength: Create passwords that combine upper and lower case letters, numbers, and special characters to make them harder to guess.
    Avoid Common Words: Refrain from using easily guessable information like birthdays, names, or common words.
    Password Manager: Consider using a password manager to securely store and generate complex passwords for your accounts.

Enable Multi-Factor Authentication (MFA):

  • Extra Layer of Security: MFA adds an additional step (e.g., a one-time code sent to your phone) to verify your identity when logging into an account.
    Protects Against Unauthorized Access: It significantly enhances security by making it much harder for unauthorized users to gain access to your accounts.